Enquiries with somewhere to go
Capture the right details, add a record to a supported tool and notify the person who needs to respond. A follow-up can be prepared for review, with the approval step clearly defined.
BUSINESS AUTOMATION / CONNECTED WORKFLOWS
Less chasing.
More time
for the work.
When the same information moves from a form to a spreadsheet to an email, there is usually a better way. Silk designs practical automations for enquiries, document preparation, handovers and routine reporting.
Tell us about your project ↗
THOUGHT THROUGH, FROM THE START
Connect the
steps you
repeat.
We start with what happens today, including the exceptions. Then we agree the trigger, the information that moves, the action it should cause and where a person needs to review the result.
Documents without repeated copying
A supported workflow can take agreed input fields into a document or report template. We define required information, missing-data handling and review before anything is used or sent.
AI where it has a useful role
Summaries, categorisation and first drafts can help a workflow. We agree acceptable inputs, review points and usage costs; we do not treat an AI output as a verified fact or an automatic business decision.
FROM IDEA TO EXPERIENCE
Start with one repeatable process.
The Automation Starter covers one trigger, up to three actions and two supported existing tools after feasibility is confirmed. It includes a walkthrough and thirty days of defect corrections within the agreed scope.
See the Automation Starter ↗CHOOSE YOUR NEXT STEP
Automation Starter
A focused first workflow with a clear boundary and handover.
Explore ↗Try the enquiry example
See how an enquiry could become an organised record and a prepared follow-up.
Explore ↗A tool around the process
When a workflow needs its own interface, begin with a custom app prototype.
Explore ↗BEFORE WE BEGIN
A few useful answers.
What does the starter package include?
One agreed trigger, up to three actions and two supported existing tools, subject to feasibility. Your scope records the exact tools, inputs, outcomes and exceptions. Provider subscriptions and usage fees are additional.
Will it send messages automatically?
Only if the agreed workflow explicitly calls for that and the required account access and approvals are in place. A review-first workflow can prepare a draft for a person to send.
Can you automate a process that uses AI?
Yes, where the inputs and use are appropriate. We define human review, data handling, expected output and usage costs before connecting the service.
How do we know it is working?
We test the agreed normal and failure cases, explain the handover and identify what needs ongoing monitoring. Monitoring beyond the agreed scope is separately quoted.
Have something in mind?
Tell us where your business is now, and what you want to work better.
Start a conversation ↗